Magic Spider, Unipessoal Lda. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website magicspider.pt.

1. Data Controller

Magic Spider, Unipessoal Lda.
Portugal
Email: hello@magicspider.pt

2. Information We Collect

We only collect personal data that is necessary to provide and improve our services. This may include:

• Contact information provided via forms (such as name, email address, company, or message content).
• Chat interactions with our AI assistant (processed only to provide relevant responses and improve service quality).
• Analytics data (anonymous technical data such as browser type, operating system, pages visited, and time spent on site).

We do not collect sensitive personal data or use data for advertising or profiling.

3. How We Use Your Data

• To respond to your messages or inquiries.
• To improve the website, chatbot performance, and user experience.
• To analyze website traffic and usage trends (through analytics tools such as Google Analytics or similar).

We do not sell, rent, or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on:

• Consent, when you submit a form or interact with our chatbot.
• Legitimate interest, for analytics and website improvement.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above or to comply with legal obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Third-Party Services

We may use trusted third-party providers for:

• Analytics (e.g., Google Analytics)
• AI Processing (chatbot functionality)

These services process data in compliance with the General Data Protection Regulation (GDPR) and relevant EU laws.

8. Your Rights

Under the GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent at any time.
• Request data portability.
• Lodge a complaint with the Portuguese Data Protection Authority (CNPD).

To exercise your rights, please contact us at hello@magicspider.pt.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with a revised “Last updated” date.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Magic Spider, Unipessoal Lda.
Email: hello@magicspider.pt
Website: https://magicspider.pt